Front Desk Clerk-Campground: NF-0303-02

Announcement Number:
VA-20-028
Department:
Lodging/Hospitality
Location:
Florida
Position Status:
Regular, Full Time
Salary:
14.50 - 14.50 Hourly
Areas of Consideration:
ALL SOURCES
Relocation Expenses:
n/a
Application Email:
n/a
BRIEF DESCRIPTION OF DUTIES
 
Ensures security of all guests is maintained at all times.Must possess a welcoming manner and positive attitude, demonstrate effective communication skills; professionally interact with guests; answering guests questions concerning hotel facilities; and provide information about local attractions.  Provide assistance in handling customer complaints, involving management as necessary.
Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by guest, or register guests.  Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.  Provides guests with their room key or card. Receives requests and processes reservations within established guidelines.  When rooms are not available, provides certificate of non-availability (CNA) and/or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for change fund.  Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and any supplies or amenities maintained at the front desk.  Keeps the front desk and lobby area clean and neat. May be required to run and print various reports form the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports. Answers phones and transfers calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified.  Relocates
guests to a different room when required. May be required to retrieve Lost and Found items and contact the guest regarding lost or found items. Performs other related duties as assigned.
 
KNOWLEDGE, SKILLS, AND ABILITIES
 
Combination of experience related to customer service and or recreation activity based functions. Ability to organize, plan, administer special events and entertainment activities. Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing. Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities. Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests. Knowledge of the functions, procedures, and operations of recreation activities. Must have strong customer service skills. Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers. Ability to follow oral and written instructions. Knowledge of
computers, office procedures and print production.
 

HOW TO APPLY

All application forms and current vacancy announcements can be found on-line at: www.navymwrkeywest.com/jobs

SUBMIT COMPLETED

  • DECLARATION FOR FEDERAL EMPLOYMENT (OF 306)
  • NAF APPLICATION
  • CURRENT RESUME

You may attach any other information that you wish to be considered (training, certifications, etc.).  Completed applications and information may be submitted via any option listed below:

SUBMIT IN PERSON (w/ base access):

MWR Personnel Office

BLDG A-711                             

NAS KEY WEST, FL 33040                  

SUBMIT IN PERSON VIA DROP-BOX (w/o base access:)

 Drop Box is located inside the Pass & ID Office outside the main gate at Boca Chica.

SUBMIT VIA U.S. MAIL:                 

MWR Personnel Office                  

P.O. BOX 9027

NAS Key West, FL 33040

SUBMIT VIA FAX: 

305-293-2416

All applicants must be eligible to work in the United States for a minimum of 3 years prior to application and must successfully pass a suitability check be considered. As a condition of employment, selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer with the first 30 days of employment.  Applicants who do not meet the above requirements may not be interviewed and due to the volume of applications received, may not be notified. 

Dept. of the Navy NAF is an equal employment opportunity employer. All qualified candidates will receive consideration without regard to race, color, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factors. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resource Office. The decision on granting reasonable accommodations will be on a case-by-case basis.

Navy Region Southeast is a drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace. Sailors and their family members have a right to reliable and productive Federal workforce.

Guidelines for Claiming Employment Preference:

Reemployment Priority List (RPL): Qualifying separated employees shall have a priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.

To claim this preference, you MUST:

  • Submit a copy of your BBA Separation
  • Notification indicating eligibility for RPL

Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The Marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.

To claim this preference, you MUST:

  • Submit a sponsor’s PCS orders to installation you are applying for; AND
  • If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS

Veteran’s Preference/Gold Star Veteran’s Preference: Qualifying military veterans and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.

To claim Veteran’s preference, you must:

  • Submit a copy of your DD-214 (member 4 copy): AND
  • Submit Completed SF15 from the Veterans Administration (VA); AND
  • Submit any other supporting documentation (disability, official statements, proof of service, etc.)

To claim Gold Star Veteran’s preference, you MUST:

  • Submit completed SF-15 from the Veterans Administration (VA); AND
  • Submit a legible copy of DD-1300; AND
  • Submit any other supporting documentation (official statements, document of service, court decree, etc.)