This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging operation; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC); Naval Air Station Key West. MWR Recreational Lodging offers accommodations to include Recreational Vehicle (RV) Parks, Vacation Rentals (Cottages, cabins, singles houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts) and Campgrounds. The purpose of this position is to provide quality and efficient housekeeping services to guests or guest areas while maintaining the highest level of customer service.
II. MAJOR DUTIES AND RESPONSIBILITIES
Duties include but are not limited to:
- Performs varying degrees of complexity in cleaning processes. Demonstrates proficiency related to daily service, check-out, deep cleaning, and special project cleaning assignments based on Lodging program cleaning standards.
- Vacuums, sweeps, and mops floors; dusts, polishes, cleans, and moves furniture.
- Removes trash, places in dumpsters, and replaces liners.
- Places proper number of amenities in room to include consumables/non-consumables, linen, kitchen, and bathroom.
- Removes and replaces bed linen, inspects mattresses and pull-out sofas, and moves/re-positions beds upon guest checkout, weekly, or at a guest’s request.
- Cleans walls, doors, ceilings, stand-up/ceiling fans, light fixtures, exterior of air vents, windows, sills, tracks, blinds and curtains.
- Cleans coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups/glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves to include proper programming of its respective clock/time.
- Ensures dishwashers are clean and in working condition.
- Cleans vanities, mirrors, hardware, cabinets/shelving, toilets, bath tubs/shower stalls, tile, and bathroom exhaust fans. Replaces bathroom terry and linens to include shower curtains.
- Cleans irons, removes excess water and replaces as necessary, cleans ironing boards and replaces covers as necessary, cleans and ensures proper functionality of luggage racks and ensures proper numbers of clean male/female hangers are available in closets.
- Cleans washers and dryers and ensures machines are operational.
- Ensures in-room guest directories are clean and organized, TV’s are clean and programmed to proper channel and volume, alarm clocks are properly programmed with back-up battery and in-room phones are clean, properly programmed, and in working condition.
- Cleans common area spaces to include vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms and storage spaces.
- Performs deep cleaning as required by program standards (e.g. on a scheduled basis and upon check-out of guests in “pet friendly” rooms and in rooms that had an ADA service animal), which includes, but is not limited to: defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment), cleaning walls/woodwork, and other such tasks.
- Counts, sorts, inspects, and prepares linen for operational use.
- Applies Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate NGIS protocols during daily service activity.
- Completes maintenance requests for items broken, defective, or in need of replacing.
- Performs basic, routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary.
- Maintains the cleanliness, inventory, and organization of housekeeping carts and linen carts.
- Reports any damages or valuables (e.g. large amounts of cash, jewelry, or confidential/sensitive information) left out in the open by guests to the Supervisor.
- Reports any activity that appears unsafe, illegal, or suspicious to the Supervisor.
- Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions.
- Communicates with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest.
- Maintains key control for assigned key and reports any issues immediately to the Supervisor.
III. CONTROL OVER THE POSITION
Works under direct supervision of the Housekeeping Manager. Supervisor provides daily assignments and continuous guidance by indicating generally what is to be done, the limitation, quantity, and the priority or deadline of assigned work tasks. Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution. Fully certified staff perform assignments independently with some instruction by the supervisor. Completed assignments are reviewed to ensure work practices, techniques, records, and other functions are technically accurate and in compliance with instructions.
IV. SKILL AND KNOWLEDGE
- Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with applicable Safety Data Sheets (SDS).
- Knowledge of NGIS program standards.
- Knowledge of how to operate all in-room appliances (e.g., coffee maker, television, clock radio, telephone, etc.).
- Ability to utilize Property Management System (PMS) software to update room status using the in-room telephone system.
- Ability to accurately complete daily room status reports and housekeeping assignment sheets. Ability to interpret, execute, and document cleaning actions in accordance with NGIS Housekeeping Manual and program policy guidance.
- Ability to apply knowledge of general cleaning procedures to complete housekeeping tasks.
- Ability to safely and properly use common hand and powered tools.
- Ability to apply sound judgment to schedule and prioritize work assignments in order to honor requests for No Service/Do-Not-Disturb while adhering to program standards for in person service follow-up and cleaning frequencies.
- Ability to navigate web-based Learning Managed System (LMS) and use associated software to complete online and e-learning training.
- Ability to communicate clearly and effectively in English, both verbally and in writing with management, staff and guests.
V. PHYSICAL EFFORT
This position is required to do considerable standing, bending, kneeling, walking, pushing, pulling, lifting, stretching and climbing. Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required. Assisted lifting, moving and carrying in excess of 45 pounds may be required. May be required to climb/descend stairs and properly placed stepladders.
VI. WORKING CONDITIONS
Work is primarily performed indoors in areas that normally have adequate heat, light, and ventilation. Some facilities will require exposure to outdoors, as access to some rooms is from the outside, resulting in exposure to nature and weather conditions. The incumbent may be exposed to dirt, disagreeable odors, and skin/eye irritants from strong cleaning solutions used in household cleaners. Personal Protective Equipment (PPE) is provided and required to be utilized for safety reasons.
10. OTHER REQUIREMENTS
As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with CNIC, if after November 22. CNIC will provide additional information regarding what information or documentation will be needed and how you can request of CNIC a legally required exception from this requirement.
This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
This position is subject to the possibility of workdays on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.
May be recalled to duty and/or required to work overtime, including on an emergency basis.
Subject to satisfactory completion of a physical examination.
May be required to possess a valid state driver license, as travel to other facilities may be required within the normal scope of duties.
Applicants will be notified when this is a requirement for appointment.
This position is subject to a favorable National Agency Check (NAC).
This position is required to attend and complete mandatory training programs to obtain housekeeping certification and re-certification. Training is provided in varying environments such as classroom-trainer led, online self-guided courses, virtual-led courses and hands on training.
The incumbent is required to obtain a housekeeping certification within 120 days of employment.
The incumbent is required to complete any other required annual trainings designated by the Department of Navy.
HOW TO APPLY
All application forms and current vacancy announcements can be found on-line at: www.navymwrkeywest.com/jobs. To contact the Human Resources Office directly please call 305-293-2518.
- DECLARATION FOR FEDERAL EMPLOYMENT (OF 306)
- NAF APPLICATION
- CURRENT RESUME
PLEASE NOTE: When completing the NAF Employment Application form, applicants are required to fill in the 'Position Applying For' field and the 'Announcement No.' field.
You may attach any other information that you wish to be considered (training, certifications, etc.). Completed applications and information may be submitted via any option listed below:
SUBMIT IN PERSON (w/ base access):
MWR Personnel Office
NAS KEY WEST, FL 33040
SUBMIT IN PERSON VIA DROP-BOX (w/o base access:)
Drop Box is located inside the Pass & ID Office outside the main gate at Boca Chica.
SUBMIT VIA U.S. MAIL:
MWR Personnel Office
P.O. BOX 9027
NAS Key West, FL 33040
SUBMIT VIA FAX:
All applicants must be eligible to work in the United States for a minimum of 3 years prior to application and must successfully pass a suitability check be considered. As a condition of employment, selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer with the first 30 days of employment. Applicants who do not meet the above requirements may not be interviewed and due to the volume of applications received, may not be notified.
Dept. of the Navy NAF is an equal employment opportunity employer. All qualified candidates will receive consideration without regard to race, color, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factors. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resource Office. The decision on granting reasonable accommodations will be on a case-by-case basis.
Navy Region Southeast is a drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace. Sailors and their family members have a right to reliable and productive Federal workforce.
Guidelines for Claiming Employment Preference:
Reemployment Priority List (RPL): Qualifying separated employees shall have a priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.
To claim this preference, you MUST:
- Submit a copy of your BBA Separation
- Notification indicating eligibility for RPL
Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The Marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.
To claim this preference, you MUST:
- Submit a sponsor’s PCS orders to installation you are applying for; AND
- If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS
Veteran’s Preference/Gold Star Veteran’s Preference: Qualifying military veterans and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.
To claim Veteran’s preference, you must:
- Submit a copy of your DD-214 (member 4 copy): AND
- Submit Completed SF15 from the Veterans Administration (VA); AND
- Submit any other supporting documentation (disability, official statements, proof of service, etc.)
To claim Gold Star Veteran’s preference, you MUST:
- Submit completed SF-15 from the Veterans Administration (VA); AND
- Submit a legible copy of DD-1300; AND
- Submit any other supporting documentation (official statements, document of service, court decree, etc.)