I. INTRODUCTION
Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Community Recreation program that may include special events, recreation information/resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, recreational green space management, bowling, Library, Liberty, grab-n-go, movies, and outdoor recreation.
II. MAJOR DUTIES AND RESPONSIBILITIES
- Provides customer service, information and support of Community Recreation programs and activities. Service to MWR customers includes, but is not limited to: checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or prepackaged retail items.
- Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs.
- Is accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.
- Assists in processing customer Internet registrations (i.e. Net Near You), initial log-ins and event registrations.
- Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return.
- Notifies supervisor or program lead if damage or loss has occurred.
- Ensures all rental or check-out forms are properly completed and reservation and checkout procedures are followed.
- Conducts inventory, maintains inventory controls and maintains equipment for proper accountability of program equipment and resources.
- Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports.
- Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.
- Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection and entering program data.
- Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value.
- Performs administrative duties, all of which are accomplished through a variety of means, including computer software programs which track resource inventories, patron usage/comments, and program standards metrics.
- Assists with recruitment, training and scheduling of Community Recreation staff.
- Actively supports the command statement on adherence to EEO principles and policies.
- Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events.
- Performs entertainment and promotion scheduling.
- Assists in updating of electronic and multi-media support tools, as needed.
- Seeks ways to promote MWR facilities and events through outreach opportunities on base.
- Promotes use of recreational E-reading resources available through online MWR Library Program resources.
- Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs.
- Performs community outreach to assist in the development of contacts.
- Assists in the creation of professional proposals, execution of agreements and follow-up.
- Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.
- Adheres to NAVMED P-5010 sanitation requirements.
- Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.
- Provides support for Community Recreation event set up and break down.
- Performs other duties as assigned as they pertains to the duties of this position.
III. FACTORS
1. KNOWLEDGE REQUIRED BY THE POSITION
- Combination of experience related to customer service and or recreation activity based functions.
- Ability to organize, plan, administer special events and entertainment activities.
- Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.
- Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.
- Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.
- Knowledge of the functions, procedures, and operations of recreation activities.
- Must have strong customer service skills.
- Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.
- Ability to follow oral and written instructions.
- Knowledge of computers, office procedures and print production.
2. SUPERVISORY CONTROLS
Works under direct supervision of the Community Recreation Manager. The supervisor sets general overall program and management objectives, but the employee is expected to carry out assignments independently.
Works under general supervision, following established policies and procedures. Supervisor
issues general instructions and explains how work is to be completed. Refers to supervisor or
higher grade leadership about problems and actions requiring deviation from established
procedures. Supervisor spot checks work for adherence to established methods and procedures.
3. GUIDELINES
Guidelines consist of Department of Defense (DoD), Commander, Navy Installations Command (CNIC), Navy Region and Installation instructions, policies and standard operating procedures (SOPs), security regulations, safety procedures, and established practices. Both written and oral guidelines are specific, complete, and apply to work assignments.
4. COMPLEXITY
The varied nature of the program offerings, facilities and customer recreational interests requires a diverse collection of knowledge, skills and abilities. The incumbent will be trained in program standards and is expected to have knowledge of the Community Recreation program. The incumbent will often be required to work directly with customers, supervisors and contacts from other departments to obtain answers to questions, or to handle situations.
5. SCOPE AND EFFECT
The purpose of this position is to assist the Community Recreation Manager who plans, organizes, administers, and manages all areas of Community Recreation in an effective manner. This position assists in the delivery of Community Recreation services by developing lifelong leisure skills and socialization activities to promote wholesome and active lifestyles for Sailors and their families. The services provided by the Recreation Assistant in daily contact with customers and Command leadership provide a positive influence which is integral to the success of Community Recreation program execution. The overall scope of the position reaches all active duty personnel, families, retired and DoD personnel in the delivery of recreational information and services which contribute to a positive quality of life.
6. PERSONAL CONTACTS
Contacts consist of MWR/N9 staff, fire and safety personnel, command officials, vendors, community recreation agencies, and customers in support of the Community Recreation program.
7. PURPOSE OF CONTACTS
The purpose of contacts is to provide and exchange information, comply with policy and directives, insure program meets the needs of the customers and assess interests of patrons for MWR programs.
8. PHYSICAL DEMANDS
Work may require considerable physical exertion while instructing or guiding participants in a variety of activities. Work may require sitting, walking, long periods of standing, bending and lifting of moderate heavy items up to 40 pounds, occasionally required to lift heavier items. Work may require lifting items such as papers, books, rental equipment, and athletic equipment. Work may require working outside for special events or leading outdoor outings or group trips.
9. WORK ENVIRONMENT
Work is performed both indoors and outdoors, without a fixed schedule. Administrative work is performed in a normal office setting.
10. OTHER REQUUIREMENTS
Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises.
Subject to recall.
Wears protective clothing and equipment as situations warrant.
CONDITIONS OF EMPLOYMENT
Must have or be able to obtain within 90 days of being placed in the position, and maintain a valid state drivers’ license in order to transport patrons off-base.
Must be C.A.R.E (Controlling Alcohol Risks Effectively) trained, hold an Emergency First Responder (EFR) or CPR First Aid certification, and hold a current Food Handler certification, upon being placed in the position OR be able to obtain these trainings/certifications within 90 days of being placed in the position.
HOW TO APPLY
All application forms and current vacancy announcements can be found on-line at: www.navymwrkeywest.com/jobs. To contact the Human Resources Office directly please call 305-293-2518.
SUBMIT COMPLETED
- DECLARATION FOR FEDERAL EMPLOYMENT (OF 306)
- NAF APPLICATION
- CURRENT RESUME
PLEASE NOTE: When completing the NAF Employment Application form, applicants are required to fill in the 'Position Applying For' field and the 'Announcement No.' field.
You may attach any other information that you wish to be considered (training, certifications, etc.). Completed applications and information may be submitted via any option listed below:
SUBMIT IN PERSON (w/ base access):
MWR Personnel Office
BLDG A-711
NAS KEY WEST, FL 33040
SUBMIT IN PERSON VIA DROP-BOX (w/o base access:)
Drop Box is located inside the Pass & ID Office outside the main gate at Boca Chica.
SUBMIT VIA U.S. MAIL:
MWR Personnel Office
P.O. BOX 9027
NAS Key West, FL 33040
SUBMIT VIA FAX:
305-293-2416
All applicants must be eligible to work in the United States for a minimum of 3 years prior to application and must successfully pass a suitability check be considered. As a condition of employment, selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer with the first 30 days of employment. Applicants who do not meet the above requirements may not be interviewed and due to the volume of applications received, may not be notified.
Dept. of the Navy NAF is an equal employment opportunity employer. All qualified candidates will receive consideration without regard to race, color, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factors. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resource Office. The decision on granting reasonable accommodations will be on a case-by-case basis.
Navy Region Southeast is a drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace. Sailors and their family members have a right to reliable and productive Federal workforce.
Guidelines for Claiming Employment Preference:
Reemployment Priority List (RPL): Qualifying separated employees shall have a priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.
To claim this preference, you MUST:
- Submit a copy of your BBA Separation
- Notification indicating eligibility for RPL
Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The Marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.
To claim this preference, you MUST:
- Submit a sponsor’s PCS orders to installation you are applying for; AND
- If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS
Veteran’s Preference/Gold Star Veteran’s Preference: Qualifying military veterans and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.
To claim Veteran’s preference, you must:
- Submit a copy of your DD-214 (member 4 copy): AND
- Submit Completed SF15 from the Veterans Administration (VA); AND
- Submit any other supporting documentation (disability, official statements, proof of service, etc.)
To claim Gold Star Veteran’s preference, you MUST:
- Submit completed SF-15 from the Veterans Administration (VA); AND
- Submit a legible copy of DD-1300; AND
- Submit any other supporting documentation (official statements, document of service, court decree, etc.)
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