MAJOR DUTIES AND RESPONSIBILITIES
Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills, professionally interacts with guests; answering guest questions concerning hotel facilities and provide information about local attractions. Provide assistance in handling customer complaints involving management as necessary. Performs daily housekeeping duties as required, which includes, but is not limited to: Dusting/polishing furniture, trash removal, vacuuming and/or sweeping floors cleaning/sanitizing bathrooms and kitchen areas (to include all sinks, showers, tubs, toilets, floors, microwaves refrigerators, ovens, cook tops, counters and cupboards); making beds and removing/changing bedding, restocking amenities, bed and bath linens and other guest room supplies. Checking condition of room assets and reporting problems to supervisor or designated representative and responding to guest requests and communications. Change bed linens at least weekly in response to guest requests and upon checkout. Upon checkout: completes all daily cleaning duties, removes and/or replaces all bed linens, bath linens and wastebasket liners and insures the room is ready for occupancy by a new guest. Counts and sorts linens removed from individual rooms along with clean linen issued during the assigned shift. Prepares linen in/out report daily and gives to the supervisor ensuring any missing linen is reported. Completes room status report providing status of all assigned rooms (vacant, ready, checkout, occupied) and turns in report at the end of each day. Promptly informs supervisor of missing, malfunctioning or damaged items in rooms and/or common areas so the items can be repaired. Also, notifies supervisor of any valuables (e.g. large amounts of cash or jewelry) left out in the open by guests before cleaning the room. Perform deep cleaning as required. Deep cleaning may include defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment, cleaning walls/woodwork and other such tasks. Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION
Able to apply general knowledge of the cleaning procedures and proper use of cleaning equipment and approved commonly used chemicals (including MSDS) and adherence to basic safety policies is required.
The Housekeeping Manager and/or supervisor provide continuing or individual assignments by indicating generally what is to be done, the limitation, quality and priority of deadline of assigned work tasks. Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution. Completed tasks are reviewed to assure that work practices, techniques, records and other functions are technically accurate and in compliance with instruction.
The incumbent works under normal supervision. Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy regulations. The leader/supervisor will provide suggestions for handling unusual situations.
The operation conducts business 24 hours a day, 365 days a year. Customer service is of the foremost importance in this position. Housekeeping personnel may work various shifts. The incumbent over a period of time may be required to work each shift and must be trained to accomplish a variety of tasks.
SCOPE AND EFFECT
The purpose of the work is to provide hotel housekeeping services. The work directly contributes to the military members, retirees, civilians and family member’s quality of life, mission readiness and contributes to job satisfaction and retention of valuable members.
Contacts include regional staff, all department heads, lodging staff and tenant commands especially those tenant commands with personnel residing in the lodging facilities. Some contact with contractors, vendors and representative of private industry.
PURPOSE OF CONTACTS
Contacts are made to coordinate and/or obtain information relating to the hotel housekeeping operation.
This position is required to do considerable standing, bending, walking, pushing, pulling and climbing. Must have the ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required. Assisted lifting, moving and carrying in excess of 45 pounds may be required. May be required to climb/descend stairs and properly placed step ladders.
Work is primarily performed indoors in areas that normally have adequate heat, light and ventilation. Some facilities will require exposure to outdoors, as access to some rooms is from the outside resulting in exposure to weather conditions. The incumbent may be exposed to dirt, disagreeable odors and skin and eye irritants from strong cleaning solutions used in household cleaners. Personal Protective Equipment (PPE) is provided.
As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with CNIC, if after November 22. CNIC will provide additional information regarding what information or documentation will be needed and how you can request of CNIC a legally required exception from this requirement.
This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused. This position is subject to the possibility of workdays on weekends and holidays as well as rotating shifts often consisting of other than normal duty hours. The staff member may be recalled to duty and/or required to work overtime including on an emergency basis. In order to verify fitness for duty a complete physical examination is required. May be required to possess a valid state driver license as travel to other facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment. This position is subject to a favorable National Agency Check (NAC). The incumbent is required to obtain a housekeeping certification within 6 months of employment as well as any other requirements outlined in the Lodging Career Path Guide.
HOW TO APPLY
All application forms and current vacancy announcements can be found on-line at: www.navymwrkeywest.com/jobs. To contact the Human Resources Office directly please call 305-293-2518.
- DECLARATION FOR FEDERAL EMPLOYMENT (OF 306)
- NAF APPLICATION
- CURRENT RESUME
PLEASE NOTE: When completing the NAF Employment Application form, applicants are required to fill in the 'Position Applying For' field and the 'Announcement No.' field.
You may attach any other information that you wish to be considered (training, certifications, etc.). Completed applications and information may be submitted via any option listed below:
SUBMIT IN PERSON (w/ base access):
MWR Personnel Office
NAS KEY WEST, FL 33040
SUBMIT IN PERSON VIA DROP-BOX (w/o base access:)
Drop Box is located inside the Pass & ID Office outside the main gate at Boca Chica.
SUBMIT VIA U.S. MAIL:
MWR Personnel Office
P.O. BOX 9027
NAS Key West, FL 33040
SUBMIT VIA FAX:
All applicants must be eligible to work in the United States for a minimum of 3 years prior to application and must successfully pass a suitability check be considered. As a condition of employment, selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer with the first 30 days of employment. Applicants who do not meet the above requirements may not be interviewed and due to the volume of applications received, may not be notified.
Dept. of the Navy NAF is an equal employment opportunity employer. All qualified candidates will receive consideration without regard to race, color, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factors. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resource Office. The decision on granting reasonable accommodations will be on a case-by-case basis.
Navy Region Southeast is a drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace. Sailors and their family members have a right to reliable and productive Federal workforce.
Guidelines for Claiming Employment Preference:
Reemployment Priority List (RPL): Qualifying separated employees shall have a priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.
To claim this preference, you MUST:
- Submit a copy of your BBA Separation
- Notification indicating eligibility for RPL
Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The Marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.
To claim this preference, you MUST:
- Submit a sponsor’s PCS orders to installation you are applying for; AND
- If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS
Veteran’s Preference/Gold Star Veteran’s Preference: Qualifying military veterans and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.
To claim Veteran’s preference, you must:
- Submit a copy of your DD-214 (member 4 copy): AND
- Submit Completed SF15 from the Veterans Administration (VA); AND
- Submit any other supporting documentation (disability, official statements, proof of service, etc.)
To claim Gold Star Veteran’s preference, you MUST:
- Submit completed SF-15 from the Veterans Administration (VA); AND
- Submit a legible copy of DD-1300; AND
- Submit any other supporting documentation (official statements, document of service, court decree, etc.)