Front Desk Associate (NGIS) - Flexible: NF-0303-02

INTRODUCTION

This position is located at Navy Gateway Inns & Suites operation at NAS Key West. The purpose of this position is to perform front desk and/or reservation functions for the lodging program. 

MAJOR DUTIES AND RESPONSIBILITIES

Ensures security of all guests is maintained at all times Ensures guest privacy is maintained at all times. Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System [PMS] to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability [CNA] and/or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports. Answers phones and transfers calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. May be required to retrieve Lost and Found items and contact the guest regarding lost or found items. Performs other related duties as assigned.

FACTOR 1. KNOWLEDGE REQUIRED BY THE POSITION

Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations. Must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English. Ability to handle, control, and account for large amounts of cash. 

FACTOR 2. SUPERVISORY CONTROLS

The leader/supervisor makes selected continuing or individual assignments by indicating generally what is to be done; the limitation, quantity, and the priority or deadline of assigned work tasks. Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution. Completed assignments are reviewed to assure that work practices, techniques, records, and other functions are technically accurate and in compliance with instructions.

FACTOR 3. GUIDELINES

The incumbent works under normal supervision. Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy regulations. The leader/supervisor will provide suggestions for handling unusual situations.

FACTOR 4. COMPLEXITY

The operation conducts business 24 hours a days, 365 days a year. Customer service is of the foremost importance in this position. Front desk personnel work various shifts. The incumbent, over a period of time, will be required to work each shift and must be trained to accomplish a variety of tasks.

FACTOR 5. SCOPE AND EFFECT

The purpose of the work is to provide front desk services. The work directly contributes to the military members, retirees, civilians and family member's quality of life, mission readiness and contributes to job satisfaction and retention of valuable members.

FACTOR 6. CONTACTS

Contacts include regional staff, all department heads, lodging staff and tenant commands, especially those tenant commands personnel residing in the lodging facilities. Some contact with contractors, vendors and representatives of private industry.

FACTOR 7. PURPOSE OF CONTACTS

Contacts are made to coordinate and/or obtain information relating to the front desk operation.

FACTOR 8. PHYSICAL DEMANDS

Work is primarily performed in an office environment. Requirements include extended periods of standing; walking and lifting/carrying objects up to 30 pounds.

FACTOR 9. WORK ENVIRONMENT

Work is primarily performed indoors in areas that normally have adequate heat, light and ventilation.

SPECIAL REQUIREMENTS

This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused. This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours. The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements. May be required to possess a valid state driver’s license. Travel to other NGIS facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment. The incumbent is required to obtain Navy Lodging Program [NLP] front desk certification within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.

OTHER REQUIREMENTS

As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement [e.g., telework, remote work, etc.], subject to such exceptions as required by law. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with CNIC, if after November 22. CNIC will provide additional information regarding what information or documentation will be needed and how you can request of CNIC a legally required exception from this requirement. 

HOW TO APPLY

All application forms and current vacancy announcements can be found on-line at: www.navymwrkeywest.com/jobs. To contact the Human Resources Office directly please call 305-293-2518.

SUBMIT COMPLETED

  • DECLARATION FOR FEDERAL EMPLOYMENT [OF 306]
  • NAF APPLICATION
  • CURRENT RESUME

PLEASE NOTE: When completing the NAF Employment Application form, applicants are required to fill in the 'Position Applying For' field and the 'Announcement No.' field. 

You may attach any other information that you wish to be considered [training, certifications, etc.].  Completed applications and information may be submitted via any option listed below:

SUBMIT IN PERSON [w/ base access]:

MWR Personnel Office

BLDG A-711                             

NAS KEY WEST, FL 33040                  

SUBMIT IN PERSON VIA DROP-BOX [w/o base access:]

 Drop Box is located inside the Pass & ID Office outside the main gate at Boca Chica.

SUBMIT VIA U.S. MAIL:                 

MWR Personnel Office                  

P.O. BOX 9027

NAS Key West, FL 33040

SUBMIT VIA FAX: 

305-293-2416

All applicants must be eligible to work in the United States for a minimum of 3 years prior to application and must successfully pass a suitability check be considered. As a condition of employment, selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer with the first 30 days of employment.  Applicants who do not meet the above requirements may not be interviewed and due to the volume of applications received, may not be notified. 

Dept. of the Navy NAF is an equal employment opportunity employer. All qualified candidates will receive consideration without regard to race, color, sex, national origin, age, disability, marital status, political affiliation, sexual orientation or any other non-merit factors. Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resource Office. The decision on granting reasonable accommodations will be on a case-by-case basis.

Navy Region Southeast is a drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace. Sailors and their family members have a right to reliable and productive Federal workforce.

Guidelines for Claiming Employment Preference:

Reemployment Priority List [RPL]: Qualifying separated employees shall have a priority placement in the NAF activity from which they were separated as a result of a Business Based Action [BBA], when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.

To claim this preference, you MUST:

  • Submit a copy of your BBA Separation
  • Notification indicating eligibility for RPL

Military Spouse Preference [MSP]: Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The Marriage must have occurred before the military member received official permanent change of station [PCS] orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade [CT] positions.

To claim this preference, you MUST:

  • Submit a sponsor’s PCS orders to installation you are applying for; AND
  • If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS

Veteran’s Preference/Gold Star Veteran’s Preference: Qualifying military veterans and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.

To claim Veteran’s preference, you must:

  • Submit a copy of your DD-214 [member 4 copy]: AND
  • Submit Completed SF15 from the Veterans Administration [VA]; AND
  • Submit any other supporting documentation [disability, official statements, proof of service, etc.]

To claim Gold Star Veteran’s preference, you MUST:

  • Submit completed SF-15 from the Veterans Administration [VA]; AND
  • Submit a legible copy of DD-1300; AND
  • Submit any other supporting documentation [official statements, document of service, court decree, etc.]